Help & Contact

You can easily contact us at any time via:
• our support email form – simply fill in the form above
• WhatsApp – just click on the icon at the bottom right of the screen

What does Frostix offer?

• Frostix products are manufactured in our own production facility, which is certified to EU standards (identification number: DE BW 31061 EU)
• Every recipe is personally approved by the head chef and the founders of Frostix
• We work exclusively with selected and reliable suppliers
• All products are carefully selected so that we can offer you only the very best

• You can find the preparation instructions:
• on our website in the product details
• on the packaging of each product

Please pay particular attention to the preparation instructions for products made from homemade dough: the method of preparation and cooking time may differ from those of conventional ready-made products.

You can find us on Instagram, TikTok and Telegram. There, we regularly share news, promotions and exclusive offers, provide insights into our brand and engage with our customers. You’ll find links to our social media channels at the bottom of the website.

• We deliver throughout Germany
• Orders received by 12:00 noon from Monday to Thursday will be dispatched the same day

If you encounter any problems with your delivery, please fill in the contact form above.
You can find more detailed information about delivery on the relevant page.

You can specify your preferred delivery date in the comments field of your order – our team will take your request into account and arrange for dispatch on the selected date.

If the courier is unable to reach you, your order will be left with a neighbour. If you would like to arrange an alternative delivery option, please contact us using the contact form above.

Yes, once your order has been dispatched, you will receive a tracking number at the email address you provided when placing your order, which you can use to track the status of your parcel at any time. You can also find the tracking number in your customer account on the Frostix website.

What do the refrigeration surcharge and deep-freeze surcharge mean?

• Please place frozen products directly into the freezer compartment. Ensure that the temperature matches the recommendations on the packaging. Avoid refreezing, as this can affect the quality of the products
• Please store chilled and fresh products in the fridge

How should dry ice be handled correctly?

Yes, the minimum order value is 35 euros.

You can pay for your order using the following payment methods:
• Credit or debit card
• PayPal – payment can also be made in 30 days
• Klarna
• Shop Pay
• Giropay
• Apple Pay

Yes, you can request an invoice using the contact form above – we will send it to you by email.

• Under German law (Section 312g of the German Civil Code (BGB)), foodstuffs, including frozen products and semi-prepared goods, cannot be exchanged or returned once the packaging has been opened if this could compromise their quality or safety.
• Returns or exchanges are possible in the following cases: The product was out of date on receipt, was damaged during delivery (e.g. damaged packaging) or a different item was delivered than the one ordered.
• Right of withdrawal: Under § 355 and § 312g BGB, customers may withdraw from the purchase contract within 14 days without giving any reason and return the goods. Excluded are products with a short shelf life and goods whose quality or safety may be compromised by opening the packaging.
• Important: Products in undamaged packaging and where the temperature conditions have been maintained may only be returned within 14 days following prior consultation with our customer service team.

How to return goods: Please contact our customer service within 24 hours of receiving your order and send photos of the product and the packaging. We will then offer you a refund, a replacement or a discount, depending on the circumstances.
Shipping costs can only be refunded if the fault lies with us, for example in the case of an incorrect delivery or a damaged product.

Yes, we work with cafés, restaurants and other businesses.
For larger orders, please contact us using the contact form above or via WhatsApp.