Delivery and Payment
Shipping costs
Shipping costs depend on the order value:
Orders up to €60
5,50 Euro
Orders €60–100
4,50 Euro
Orders €100–150
3,50 Euro
Orders from €150
Free shipping
Chilled delivery with freshness guarantee
Your parcels are shipped quickly and reliably with a cooling guarantee.
Packaging for frozen and chilled products
To keep frozen and chilled products fresh, we ship them in special packaging.
Thermo box and express delivery
for frozen products with dry ice
€8,90
Thermo package
for fresh products with cooling elements
€3,50
Packaging is automatically added to the order when it contains frozen or chilled products. There are no additional charges for dry products.
Important
Do not touch dry ice with bare hands. Use gloves or a cloth.
After delivery, let dry ice evaporate in fresh air. Do not store dry ice in enclosed rooms.
Shipping methods and delivery times
Products
Express delivery
Standard delivery
Frozen products
1 day
Fresh products
1–3 days
Dry products
1–3 days
If your order contains a frozen product, the order will be shipped by express delivery.
Shipping schedule
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Shipping
Delivery
How do I choose a different delivery date?
If the standard delivery day does not work for you, you can specify the desired date in the order comments or contact us by email at support@frostix.de or via WhatsApp.
Payment methods
You can pay for your order using any convenient method available at checkout.
Pay later available
within 30 days
All listed prices are in euros and include statutory VAT and all other price components.
Shipping costs are charged additionally and will be shown before you complete the order.
Frequently asked questions
You can pay for your order using any convenient method — Visa / Mastercard credit or debit card, PayPal, or PayPal Pay Later within 30 days. The available methods will be shown at checkout.
You have the right to withdraw from this contract within fourteen days without giving any reason, provided the goods are not perishable. For frozen products, there is no right of withdrawal under § 312g para. 2 no. 2 BGB.
However, we are ready to accept a return or exchange in the case of: products with a short shelf life, severely damaged packaging, or incorrectly delivered goods. Write to us within 24 hours of receipt and send us photos of the product and packaging.
However, we are ready to accept a return or exchange in the case of: products with a short shelf life, severely damaged packaging, or incorrectly delivered goods. Write to us within 24 hours of receipt and send us photos of the product and packaging.
By ordering frozen goods, you guarantee acceptance on the following day at the specified delivery address. Shipping to Packstations is excluded. Please make sure that frozen items are placed in the freezer immediately after receipt.
Important
By placing your order, you authorize the delivery service to leave the parcel. If you are not at home on the delivery day or cannot come to the door, the parcel will be left at your front door or in the entrance area.