Help and Contacts

We offer a wide selection of frozen products:

• Homemade frozen ready meals.
• Products from certified suppliers.
• Options for vegans and vegetarians.

Each product is carefully selected to guarantee the highest quality and best taste.

You can find the preparation instructions:

• On the product page in the “Preparation” section on our website.
• In addition, the instructions are printed on the packaging of each product.

• We deliver throughout Germany.
• Orders received Monday through Thursday before 11:00 AM are guaranteed to be delivered to your address by 12:00 PM the following day.
• All orders are shipped in thermal boxes with a freeze battery to ensure optimal temperature.

Place the products directly in the freezer. Make sure that the temperature in the freezer corresponds to the recommendations on the packaging.

Yes, after ordering you will receive a tracking number that you can use to check when your delivery will arrive at any time.

Yes, our minimum order value is €35.

If you are not at home when the delivery arrives, you have the following options:

• You can specify a safe drop-off location for the package via the tracking link you receive by email.
• Alternatively, you can contact us via WhatsApp to arrange another solution.

Never touch or handle dry ice with bare hands – use gloves or a cloth. Allow dry ice to evaporate outdoors after delivery. Make sure dry ice is not stored indoors.

Payment is simple and straightforward:

• By credit card
• via PayPal

We are available at any time:

• Via WhatsApp – fast and convenient advice.
• By email.

Our team is available to help you choose the right product or answer your questions.

You can find us on Instagram at @frostix.de

Follow us to stay up-to-date on new products, promotions and
Helpful tips to stay informed!

• Our products are manufactured in-house.
• We only work with verified suppliers.
• All products are carefully selected to offer you only the best.

Yes, we work with cafes, restaurants and other businesses. For bulk orders, please contact us by email or WhatsApp.