Help and Contacts

Do you have questions?

Here you will find frequently asked questions (FAQs) and answers about our shop.

What does Frostix offer

We offer a wide range of frozen products:

  • Homemade frozen ready meals.
  • Products from verified suppliers.
  • Options for vegans and vegetarians.

Each product is carefully selected to guarantee the highest quality and best taste.

Where can I find the preparation instructions for the products?

You can find the preparation instructions:

  • On the product page in the “Preparation” section on our website.
  • In addition, the instructions are printed on the packaging of each product.

How is the delivery carried out?

  • We deliver throughout Germany.
  • Orders placed before 12:00 will arrive the next day.
  • All orders are shipped in thermal boxes with dry ice to ensure the optimal temperature.

How should the products be stored after delivery?

Place the products directly in the freezer. Make sure that the temperature in the freezer corresponds to the recommendations on the packaging.

Can I track my order?

Yes, after ordering you will receive a tracking number that you can use to check when your delivery will arrive at any time.

Is there a minimum order value

Yes, the minimum order value is €35. This ensures that the packaging and delivery can be of the highest quality.

What do I do if I am not at home when the delivery is made?

If you are not at home when the delivery is made, you have the following options:

  • You can specify a safe location for the package using the tracking link you will receive by email.
  • Alternatively, you can contact us via WhatsApp to find another solution.

How do I handle dry ice correctly?

Never touch or handle dry ice with bare hands – use gloves or a cloth. Allow dry ice to evaporate outdoors after delivery. Make sure dry ice is not stored indoors.

How can I pay for my order?

Payment is simple and straightforward:

  • With credit card
  • Via PayPal

How can I reach you quickly?

We are available at any time:

  • Via WhatsApp – fast and convenient advice.
  • By email.

Our team is available to help you choose the right product or answer your questions.

Where can I find you on social media?

You can find us on Instagram at @frostix.de. Follow us to find out about new products, promotions and
helpful tips to stay informed!

How do you guarantee the quality of your products?

  • Our products are manufactured in-house.
  • We only work with verified suppliers.
  • All products are carefully selected to offer you only the best.

Are there offers for large customers?

Yes, we work with cafes, restaurants and other businesses. For bulk orders, please contact us by email or WhatsApp.

Stay in touch with us

Write us your question or concern and our team will contact you immediately!

Handmade
Delivery to your door
Shock Freezing
Flavorless
Handmade
Delivery to your door
Shock Freezing
Flavorless
Handmade
Delivery to your door
Shock Freezing
Flavorless
Handmade
Delivery to your door
Shock Freezing
Flavorless
Handmade
Delivery to your door
Shock Freezing
Flavorless
Handmade
Delivery to your door
Shock Freezing
Flavorless